Setting up your email account is something we get asked from time to time – but don’t worry, it’s pretty straightforward and there’s only a few steps to follow once you have the information. No matter what your email client is or the device you’re using, you really only need to know a few things…
1. On setting up a new email account you need to include the correct email address – spelled correctly and with no spaces.
2. The password for that email account – if you have multiple accounts that you’re setting up – you will have been assigned a unique password for that account. Again – on entering these details, ensure this matches correctly to the password you have, passwords are case sensitive.
3. Incoming and Outgoing mailserver settings – these are always to be: mail.yourdomainname.co.uk (or.com etc)
4. Outgoing mailserver advanced settings – my server requires authentication – tick yes and to use the same settings as the incoming mailserver.
We fully appreciate that depending on the software version, device being used and manufacturer, will affect the various set up steps – but in all cases, the above information are all the details you need in order to correctly set up your emails.
There are instances where certain settings will be dictated to by your choice of use – such as a POP or IMAP account and whether the domain name you are using has an SSL Certificate. To briefly summarise these options – a POP account will download emails from the server (once downloaded they will no longer be on the server to download again to another device) – an IMAP account will leave a copy of the email on the server (for a given amount of time selected by yourself). Both options have their advantages and preferred use depending upon your requirements.
In all cases any email account with us can be checked online through our Webmail service, which can be accessed online at the website (no www.) webmail.yourdomainname.co.uk (.com etc). This brings up a log in screen with username and password options. The username is the email account you are wishing to access and the Password is the password for that account which we will have confirmed to you. Once logged in – you will be able to to access your inbox and send and receive emails from that email account.
Microsoft has set aside some very useful set up instructions for many devices and versions, which we hope, in most cases, will be able to resolve you may have.